Support
Thank you for using the ACE11PlusExams app.
If you need help with using the app, have encountered an issue, or would like to request a feature, we're here to assist you.
We aim to respond to all support queries within 24-48 hours.
Product Screens
Support Information
Privacy
Introduction
ACE11PlusExams ("we", "our", or "the app") is an educational mobile application
designed to support vocabulary learning for 11+ exam preparation. This Privacy
Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
1.1 Account Information
If you sign in using Google or Apple, we may receive your name, email address,
and secure authentication identifiers. We do not collect passwords.
1.2 Usage Data
We may collect non-personal usage data, such as words learned or quiz
performance. This data is stored locally on your device and/or securely in cloud
services.
1.3 Subscription Information
Purchases are processed by the App Store. Subscription status is securely managed
by RevenueCat. We do not store payment card details.
2. How We Use Your Information
We use your data to provide app features, track learning progress, authenticate
users securely, and improve the app. We do not sell or share your data for
advertising.
3. Third-Party Services
Google Sign-In
Sign in with Apple
RevenueCat (subscriptions)
Firebase / Expo services (if enabled)
4. Data Security
We implement industry-standard security measures such as encrypted communication
and secure token-based authentication.
5. Children's Privacy
ACE 11Plus Exam is designed for children under parental supervision. We do not
knowingly collect data without parental consent.
6. Your Rights
You may request deletion, correction, or export of your data by contacting us at:
email
7. Updates
We may update this Privacy Policy periodically. Updates will appear on this page.
8. Contact Us
If you have questions, Click Here to email.